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Client Success

At WineDirect, your success is our number one goal. Our team is here to support you from onboarding to launch and for years to come. Check out our training options, sign up for an upcoming ecommerce bootcamp, learn more about our Premium Support options or get in touch with our team - we're here for you 7 days a week.

Master our platform’s capabilities with in-depth training and documentation.

Looking for more hands-on ecommerce support? We offer that, too.

Premium Support


If you're looking for a little more ecommerce support from WineDirect, you can sign up for Premium support. You'll get VIP treatment and access to exclusive benefits.

Get Started

Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine. Live messaging. Got a burning question that can't wait? With premium support, message us and our reps will respond in real time.

Ongoing training. Need a little one-on-one or group training to get your teammates up to speed on our ecommerce platform? Premium support covers 2 hours of training per month for you and your team.

Ecommerce Support

If you’re an ecommerce client, phone and ticket/email support are free by default and active the day you sign up. Additionally, to complement our support team, we have an online help site with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other wineries.

Email: support@winedirect.com

US & Canada: 800-819-0325
Monday - Friday: 6:30AM - 5:30PM PST

Saturday - Sunday: 8:00AM - 5:00PM PST

Australia: 1800 312 884 or 08 7100 1413

Monday - Friday: 8:00AM - 5:00PM ACDT

Need support outside of our office hours? Check out our online help website or our community forum for 24/7/365 assistance.

Fulfillment Support

If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time.

Phone: 707-603-4011

Email: csoperations@winedirect.com

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