Client Success
At WineDirect, your success is our number one goal. Our team is here to support you from onboarding to launch and for years to come. Check out our training options, sign up for an upcoming ecommerce bootcamp, learn more about our Premium Support options or get in touch with our team - we're here for you 7 days a week.
Master our platform’s capabilities with in-depth training and documentation.
Bootcamp Trainings
Join one of our upcoming sessions, held at our offices in California and across the US.
Custom Training
Got very specific questions you want our team to walk through you? A custom training might be the right choice for your team.
User Guides
Our user guides are some of the most thorough out there—and can answer almost any question you have, at any time.
Looking for more hands-on ecommerce support? We offer that, too.
Premium Support
If you're looking for a little more ecommerce support from WineDirect, you can sign up for Premium support. You'll get VIP treatment and access to exclusive benefits.
Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine. Live messaging. Got a burning question that can't wait? With premium support, message us and our reps will respond in real time.
Ongoing training. Need a little one-on-one or group training to get your teammates up to speed on our ecommerce platform? Premium support covers 2 hours of training per month for you and your team.
Ecommerce Support
If you’re an ecommerce client, phone and ticket/email support are free by default and active the day you sign up. Additionally, to complement our support team, we have an online help site with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other wineries.
Email: support@winedirect.com
US & Canada: 800-819-0325
Monday - Friday: 6:30AM - 5:30PM PST
Saturday - Sunday: 8:00AM - 5:00PM PST
Australia: 1800 312 884 or 08 7100 1413
Monday - Friday: 8:00AM - 5:00PM ACDT
Need support outside of our office hours? Check out our online help website or our community forum for 24/7/365 assistance.
Fulfillment Support
If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time.
Phone: 707-603-4011
Email: csoperations@winedirect.com